FREQUENTLY ASKED QUESTIONS
Find quick answers about ordering, shipping, returns, sizing, payments, products and customer support at MensUrbanWear.com.
Ordering
How do I know my order was received?
Once your order is placed successfully, you will receive an order confirmation email with your order number and purchase details. If you do not see it, check your spam or promotions folder and make sure the email address entered at checkout is correct.
Can I change or cancel my order?
Contact us as quickly as possible after placing your order. We will do our best to help, but once an order has entered processing or shipped, we may no longer be able to change or cancel it.
Can I order multiple colors or sizes?
Yes. You can add different available colors and sizes to your cart before checkout. Some styles are also available in multi-packs for convenient everyday stocking.
Shipping
How much is shipping?
Shipping is free on orders over $99. Orders under $99 are charged a $15 standard shipping fee.
How long does shipping take?
Orders are typically handled within 1–2 business days. Standard transit time is generally 5–7 business days after shipment.
What is the daily order cutoff time?
Our order cutoff time is 3:00 PM Eastern Time. Orders placed after the cutoff may begin processing on the next business day.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.
Which shipping carriers do you use?
Depending on the destination and shipment, we may use UPS, USPS, DHL or UniUni.
Where do you ship?
We currently ship within the contiguous United States. We do not currently ship to Alaska, Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands or APO/FPO addresses.
Returns & Exchanges
What is your return policy?
Eligible merchandise may be returned within 30 days. Items must be unused, unworn and in resellable condition.
Is there a return shipping fee?
A $9 return shipping fee applies to standard returns.
Do you offer exchanges?
We do not process online exchanges. If you need a different size or color, return the eligible item and place a new order for the replacement.
What if I receive the wrong item?
Contact us at team@mensurbanwear.com and include your order number and details about the issue so our support team can assist you.
Products & Sizing
How do I choose the right size?
Check the size chart on the individual product page whenever one is available. Fit can vary by style, so we recommend reviewing the measurements and product details before ordering.
What types of men's clothing do you sell?
MensUrbanWear.com carries men's urban clothing and everyday essentials including T-shirts, hoodies, sweatshirts, joggers, sweatpants, jeans, shorts, polos, button-down shirts and dress shirts.
Do you sell multi-packs?
Yes. Select styles are available in multi-packs so you can stock up on everyday basics and popular color combinations at once.
Payment & Checkout
Is checkout secure?
Yes. Our store is hosted through Shopify and checkout uses secure technology designed to protect your payment and order information.
When will I be charged?
Payment is processed through checkout when your order is placed, subject to your selected payment method and payment provider.
Customer Support
How can I contact MensUrbanWear?
You can email us at team@mensurbanwear.com, call 347-349-1147 or use live chat when available. Email is generally the fastest way to reach our team.
What are your customer support hours?
Support is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
Contact our customer support team at team@mensurbanwear.com and we'll be happy to help.