Refund policy

RETURNS & REFUNDS

RETURN POLICY

We want to keep returns simple. Please review the guidelines below before sending merchandise back to us.

Last updated: October 19, 2026

Returns & Cancellations

Return eligibility depends on where your order was delivered and the items in your order. Where returns are accepted, items must be returned in the same condition they were received — unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Orders Delivered to the United States

Unless applicable law requires a different timeframe, you may request a return within 30 days after your item is delivered by providing your order number or proof of purchase.

We will provide a return shipping label. A return shipping fee of $9.00 USD will be deducted from your refund.

You can request cancellation or removal of items from your order for 15 minutes after the order is placed.

Orders Delivered to All Other Locations

Contact us to ask about return options and how to start a return.

How to Start a Return or Cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

  • Contact us before returning an item.
  • If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
  • Items sent back without first requesting a return will not be accepted.
  • To start a cancellation request, contact us.
  • Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages & Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions & Non-Returnable Items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges

We do not process direct exchanges. Contact us to ask about exchange options before returning your item — or simply return the unwanted item for a refund and place a new order for the item you want.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Need Help With a Return?
To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, email our team at team@mensurbanwear.com